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OB chapter 3
definitions from chapter 3
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Other
Undergraduate 3
02/09/2007

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Term
Attitudes
Definition
evaluative statements or judgments concerning objects, people, or events
Term
cognitive component of an attitude
Definition
the opinon or belief segment of an attitude
Term
affective component of an attitude
Definition
the emotional or feeling segment of an attitude
Term
behavioral component of an attitude
Definition
an intention to behave in a certain way toward someone or something
Term
cognitive dissonance
Definition
any incompatibility between two or more attitudes between two or more attitudes or between behavior and attitudes
Term
self-perception theory
Definition
attitudes are used after the fact to make sense out of an action that has already occurred
Term
job satisfaction
Definition
a positive feeling about one's job resulting from an evaluation of its characteristics
Term
job involvement
Definition
the degree to which a person identifies with a job, actively participates in it, and considers performance important to self-worth
Term
psychological empowerment
Definition
employees' belief in the degree to which they impact their work environment, their competence, the meaningfulness of their job, and the perceived autonomy in their work
Term
organizationl commitment
Definition
the degree to which an employee identifies with a particular organization and its goals and wishes to maintain membership in the organization
Term
affective commitment
Definition
an emotional attachment to the organization and a belief in its values
Term
continuance commitment
Definition
the perceived economic value of remaining with an organization compared to leaving it
Term
normative commitment
Definition
an obligation to remain with the organization for moral or ethical reasons
Term
perceived organizational support
Definition
the degree to which employees believe the organization values their contribution and cares about their well-being
Term
employee engagement
Definition
an individual's involvement with, satisfaction with, and enthusiasm for the work they do
Term
attitude surveys
Definition
eliciting responses from employees through questionnaires on how they feel about their jobs, work groups, supervisors, and the organization
Term
Exit
Definition
dissatisfaction expressed through behavior directed toward leaving the organization
Term
voice
Definition
dissatisfaction expressed through active and constructive attempts to improve conditions
Term
loyalty
Definition
dissatisfaction expressed by passively waiting for conditions to improve
Term
neglect
Definition
dissatisfaction expressed through allowing conditions to worsen
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