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Org. Management
Chapter 7 Kevin Decker
40
Management
Undergraduate 3
09/20/2013

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Term
Computer Competency
Definition
The ability to understand computers and use them to their best advantage
Term
Information Competency
Definition
The ability to gather, analyze, and use information for decision making and problem solving
Term
Data
Definition
Raw facts and observations
Term
Information
Definition
Data made useful for decision making
Term
Management with Analytics
Definition
Systematic gathering and processing of data to make it useful information
Term
Information System
Definition
Use to collect, organize, and distribute data for use in decision making
Term
Management Inofrmation Systems
Definition
Meet the information needs of managers in making daily decisions
Term
Problem Solving
Definition
Identifying and taking action to resolve problems
Term
Decision
Definition
A choice among possible alternative course of actions
Term
Performance Threat
Definition
A situation in which something is obviously wrong or has the potential to go wronog
Term
Performance opportunity
Definition
A situation that offers the chance for a better future if the right step are taken
Term
Systematic Thinking
Definition
Approaches problems in a rational and alalytical fashion
Term
Intuitive thinking
Definition
Approaches problems in a flexible and spontaneous fashion
Term
Multidimensional thinking
Definition
The ability to address many problems at once
Term
Strategic Opportunism
Definition
Focuses on Long-Term objectives while being flexible in dealing with short-term problems
Term
Structured Problems
Definition
Straight-forward and clear with respect to information needs
Term
Programmed Decision
Definition
Applies a solution from past experience to a routine problem
Term
Unstructured Problem
Definition
Have ambiguites and information deficiencies
Term
Nonprogrammed Decision
Definition
Applies a specific solution crafted for a unique problem
Term
Crisis Decision
Definition
Occurs when an unexpected problem arises that can lead to a disaster if not resolved quickly and appropriately
Term
Certain Environment
Definition
Offers complete information on possible action alternatives and their consequences
Term
Risk Environment
Definition
Lacks complete information but offers "probabilities" of the likely outcomes for possible action alternatives
Term
Uncertain Environment
Definition
Lacks so much information to assign probabilities to the likely outcome of alternatives
Term
Decision-Making-Process
Definition
Begins with identification of a problem and ends with evaluation of implemented solutons
Term
Cost-Benefit Analysis
Definition
Individuals comparing the cost and benefits of each potential course of action
Term
Classical Decision Model
Definition
Describes decision making with complete information
Term
Optimizing Decision
Definition
Choosing the alternative giving the absolute best solution to a problem
Term
Bounded Rationality
Definition
Making decisions with the constraints of limited information and alternatives
Term
Behavioral Decision Model
Definition
Decision making with limited information and bounded rationality
Term
Satisficing Decision
Definition
Chooses the first satisfactory alternatives that come to ones atterntion
Term
Lack-of-Participation-Error
Definition
Failure to involve in a decision the person who support is needed to implement it
Term
SpotLight Questions
Definition
Test the ethics of a decision by exposing it to scrutiny through the eyes of family, community members, and ethical role models,
Term
Hueristics
Definition
Strategies for simplifing decision making
Term
Availibility Bias
Definition
Bases a decision on recent information or events
Term
Represenative Bias
Definition
Bases a decision on similarity to ther situations
Term
Anchoring and Adjustment Bias
Definition
Bases a decision on incremental adjustments from a prior decision point
Term
Framing Error
Definition
Trying to solve a problem in the context in which it is perceived
Term
Conformation Error
Definition
Occurs when focusing only on information that confirms a decision already made
Term
Escalating Comitment
Definition
The continuation of a course of action even though it is not working
Term
Creativity
Definition
generation of a novel idea or unique approach that solves a problem of crafts an opportunity
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