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performance management - ch8
Chapter 8
28
Management
Undergraduate 4
11/01/2010

Additional Management Flashcards

 


 

Cards

Term
____ specify courses of actions to be taken to improve performance
Definition
personal development plans pg 180
Term
information to be used in designing development plans comes from ___
Definition
the appraisal form pg 180
Term
T/F: development plans focus on the knowledge and skills needed for more short term goals
Definition
False pg 180
Term
T/F: the greater the extent to which employees believe the system is being used for developmental purposes, the more satisfied they are with the system
Definition
true pg 180
Term
the 3 overall objectives of a development plan are:
Definition
- encourage continuous learning
- performance improvement
- personal growth
pg 180
Term
additional objectives of development plans are:
Definition
- improve performance in current job
- sustain performance in current job
- prepare employees for advancement
- enrich employees work experience
pg 181
Term
1. when an employee commits to a goal, he/she diverts attentions away from activities not relevant to that goal
2. challenging goals are energizing
3. challenging goals lead to persistence
4. motivate employees to use knowledge they have or search for knowledge they need.
These are all reasons for:
Definition
why stretch goals lead to better performance pg 182
Term
development plans should include ___ and ___
Definition
specific steps and specific objectives pg 183
Term
T/F: plans objectives should include only the end product
Definition
False pg 183
Term
objectives included in development plan should be practical, specific, time-oriented, linked to a standard, and developed by ____
Definition
both the supervisor and employee pg 183
Term
T/F: development plans should keep the needs of both the organization and the supervisor in mind
Definition
false pg 183
Term
1. on the job training
2. courses
3. self-guided reading
4. mentoring
5. attending a conference
6. getting a degree
7. job rotation
8. temp assignments
9. membership in trade organization
Are all examples of:
Definition
development activities pg 185
Term
the ___ understand the purpose from employees' perspective, anticipate potential roadblocks, and create plan in collaborated fashion
Definition
supervisor pg 186
Term
T/F: a supervisor needs to explain what is required for the employee to achieve a desired performance level
Definition
true pg 187
Term
T/F: the employee has a primary role in locating appropriate development activities
Definition
false pg 187
Term
1. employees have a plan
2. employees are entitled to development opprotunities
3. managers are involved with the assessment
4. managers are committed to the development of employees
5. plan becomes part of performance management system
6. managers are evaluated on well they manage the development of their employees
These are all factors of:
Definition
a successful implementation of personal development plans pg 187
Term
___ feedback system has become the preferred tools for helping employees, particularly supervisors, improve performance by gathering info from individuals all around that employee
Definition
the 360 degree feedback system pg 188
Term
T/F: 360 degree feedback systems are also very helpful when used for administrative purposes in addition to developmental purposes
Definition
false pg 188
Term
___ systems allow organizations to manage data about employees in a systematic and coordinated way
Definition
talent management pg 189
Term
T/F: talent management systems keep track of employees' development needs and how these needs have been addressed over time
Definition
true pg 189
Term
a ___ occurs when the employee rates themself higher than when how their subordinates rate them
Definition
a gap pg 192/193
Term
a ___ describes strengths and areas that should be developed further
Definition
development summary pg 194
Term
T/F: 360 degree feedback systems are beneficial for all individuals and organization
Definition
false pg 194
Term
individuals with low self-efficiency and who pay more attention to feedback from their line manageers would be good candidates for 360 degree feedback systems
Definition
false pg 194
Term
T/F: companies with a hierarchial structure and have an authoritarian leadership style would not be good candidates for 360 degree feedback systems
Definition
true pg 194
Term
1. decreased probability of bias
2. increased awareness of expectations
3. increased commitment to inprove
4. improved self perceptions of performance
5. improved performance
6. reduced "undiscussables"
7. employees take control of careers
Are all examples of:
Definition
benefits of 360 degree feedback systems pg 197
Term
1. hurt feelings
2. few raters making it easy to identify who rated
3. raters being overloaded with forms to fill out
4. data only collected as 1 time event
These are all examples of:
Definition
disadvantages of 360 degree feedback system pg 198
Term
1. anonymity
2. observation of employee
3. feedback interpretation
4. followup
5. developmental purposes only
6. avoidance of survey fatigue
7. emphasis on behaviors
8. raters go beyond ratings
9. raters are trained
These are all examples of:
Definition
characteristics of a good 360 degree feedback system pg 200
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