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Personal Management Chapter 4
Ethics and Social Responsibility
39
Other
Not Applicable
10/30/2003

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Cards

Term
The study of moral obligation, or separating right from wrong is known as what?
Definition
Ethics
Term
True or False?
All unethical acts are illegal.
Definition
False.
Term
The magnitude of an unethical act is known as what?
Definition
moral intensity
Term
When deciding on what is right and wrong, workers should focus on what 3 criterion?
Definition
1) Consequence
2) Duties, obligations and principles
3) Integrity
Term
Focusing on consequences is often referred to as what?
Definition
Utilitarianism
Term
If an automotive body shop manager decides that using low-quality replacement fenders is ethically wrong because the fender will rust quickly, he is using what type of criterion?
Definition
Focusing on the consequences
Term
Focusing on one's duties is often referred to as what?
Definition
Deontological approach
Term
True of False?
From a deontological perspective (focusing on one's duties), the consequences are more important than the principles.
Definition
False.
The principles are more important than the consequences.
Term
True of False?
From a deontological perspective, (focusing on one's duties), if a given decision violates one of the univeral principles, it is automatically unethical even if no one gets hurts.
Definition
True
Term
Which approach is based on universal principles such as honesty, fairness, justice, respect for persons and property, rights for privacy and safety?
Definition
Deontological approach (focusing on one's duties),
Term
If a person has good character, and genuine motivation and intentions, then they must be behaving ethically.
This is known as what
Definition
Focus on Integrity or Virtue Ethics.
Term
The belief that to the extent that the person abides by the tenets of the stated code of ethics for his business, he or she is behaving ethically is connected with which criterion for deciding if an act is ethical?
Definition
Focus on Integrity or Virtue Ethics.
Term
True or False?
When faced with a complex ethical decision, a manager would be best advised to incorporate all three philosophical approaches.
Definition
True
Term
Clear statements of what is crtically important are known as what?
Definition
Values
Term
A clean environment is a _________, whereas not littering is praticing _____________.
Definition
value; ethics
Term
An approach to management that emphasises that the high quality of an end product takes precedence over its scheduled completion is known as what?
Definition
Ethically Centered Management
Term
True or False?
It is the firms top executives who set the company's moral tone?
Definition
True
Term
A slippage in moral behavior because other issues seem more important at the time is known as what?
Definition
Moral Laxity
Term
What are 3 reasons for the prevalence of unethical behavior in the workplace?
Definition
1) Individual's greed and gluttony or the desire to maximize self-gain at the expense of others
2) An organizational atmosphere that condones or encourages unethical behavior
3)Moral laxity (slippage in moral behavior because other issues seem more important at the time).
Term
Commonly found ethical temptations and violations include what type of activities?
Definition
1) Stealing from employers and customers
2) Illegally copying software
3) Treating people unfairly
4) Sexual harassment
5) Conflicts of Interest
6) Divulging confidential information
7) Misuse of corporate resources
8) Greed, gluttony and avarice
9) Corporate espionage
10) Poor cyberethics
Term
Collecting competitive information to the extent that it constitutes spying on competitors is known as what?
Definition
Corporate espionage
Term
When deciding if something is ethical, you should ask yourself what 6 questions?
Definition
1) Is it right?
2) Is it fair?
3) Who gets hurt?
4) Would you be comfortable if the details of your decision were reported on the front page of your local newspaper or through your company's e-mail system?
5) Would you tell your child to do it?
6) How does it smell?
Term
True or False?
You should ask the following question when deciding if something is right or wrong:
Would you be comfortable if the details of your decision were reported on the front page of your local newspaper or through your company's e-mail
Definition
True
Term
The idea that firms have obligations to society beyond their economic obligations to owners or stockholders and also beyond those prescribed by law or contract is known as what?
Definition
Social Responsibility
Term
A set of consciously held shared values that guide decision making is known as what?
Definition
Corporate Social Consciousness
Term
True or False?
A company with a strong corporate social consciousness would be profitable, pay high wages, attract high-quality job candidates, and be admired by the general public and government.
Definition
True
Term
The traditional perspective on social responsibility that a business organization is responsible only to its owners and stockholders is known as what?
Definition
Stockholder viewpoint
Term
The viewpoint on social responsiblity contending that firms must hold themselves responsible for the quality of life of the main groups affected by the firm's actions is known as what?
Definition
Stakeholder viewpoint
Term
Internal stakeholders include what groups?
Definition
1) Owners
2) Employees
3) Stockholders
Term
External stakeholders include what groups?
Definition
1) Customers
2) Labor unions
3) Consumer groups
4) Financial Institutions
Term
In the long run, those parties who do not use their power in an acceptable manner will lose their power is known as what?
Definition
The iron law
Term
True or False?
Under the stockholder viewpoint, corporate social responsibility is a by-product of profit seeking.
Definition
True
Term
The extent to which a firm responds to the demands of its stakeholders for behaving in a socially responsible manner is known as what?
Definition
Corporate social performance
Term
The Domini Social Equity Fund is an example of what?
Definition
A socially responsible mutual fund. It doesn't invest in industries such as alcohol, tabacco, weapons, gambling, and nuclear power. It also screens for good social behavior such as generous charitable giving
Term
Examples of Work/Life Programs include the following:
Definition
1) Flexible work schedules
2) Child-care resource and referral
3) Part-time options
4) Compressed workweek
5) Telecommuting
6) Job-Sharing
7) Elder-Care
8) Family sick days
9) Postal service
10) Automatic teller machines
11) On-site fitness centers
12) Laundry services
Term
An employee benefit that gives select employees time away from the job to perform a significant public service is known as what?
Definition
Social leave of absence
Term
An employee who discloses organizational wrongdoing to parties who can take action is known as what?
Definition
Whistle Blower
Term
The slimming down of operations to focus resources and boost profits or decrease expenses is known as what?
Definition
Downsizing
Term
List examples of Compassionate Downsizing.
Definition
1) Pondering whether downsizing is worthwhile financially
2) Redeploy as many workers as possible in other positions
3) Provide outplacement services to laid-off employees
4) Provide financial and emotional support to downsized workers
5) Give hope to the more qualified employees who were laid off by reassuring them they will be on the top of the list if a job opens up.
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