Another name for blood bank is...

a) imunohematology

b) immunology

c) microbiology

d) serology

With which other hospital department would the laboratory coordinate therapeutic drug monitoring?

a) nuclear medicine

b) pharmacy

c) physical therapy

d) radiology

Promoting good public relations is a part of the phlebotomist's role because...

a) a phlebotomist is a representative of the laboratory throughout the facility

b) good public relations promotes a harmonious relationship with the staff

c) patients often equate venipuncture experiences with the overall hospital care

d) all of the above

Outpatient phlebotomy, such as in a physician's office or patient care service center, will be assigned a code for reimbursement using which national coding system?

a) AHCCS

b) APC

c) CPT

d) HIPPA

Which department is responsible for administering oxygen therapy?

a) cardiodiagnostics

b) electroencephalography

c) physical therapy d

d) respiratory therapy

The term used to describe sophisticated and highly complex medical care is...

a) managed care

b) primary care

c) secondary care

d) tertiary care

The term "phlebotomy'' is derived from Greek words that, literally translated, means...

a) blood collection

b) capillary puncture

c) vein dissection
d) vein incision

Proof of participation in workshops to upgrade skills required by some agencies to renew certification is called...

a) accreditation

b) CEUs

c) essentials

d) ACET

Which of the following is an example of a barrier to effective communication with a patient? The patient...

a) does not speak English

b) is a very young child

c) is emotionally upset

d) all of the above

Which of the following is an example of a confirming response to a patient?

a) I do not know what you mean

b) I have no idea how long it will take

c) I understand how you must be feeling

d) I'm on a tight schedule right now

Which of the following is an example of negative kinesics?

a) eye contact

b) frowning

c) touching

d) smiling

Which of the following communicates unprofessionalism?

a) clean laboratory coat

b) long hair pulled back

c) short, clean fingernails

d) intense odor of cologne

It is improper telephone protocol to...

a) answer the phone promptly

b) clarify and record information

c) hang up on angry callers

d) prioritize callers, if necessary