Term
| What is the process of communications Management? |
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Definition
Plan communications Management
Manage Communications
Control Communications |
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Term
| What is the key output of the plan communications management process? |
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Definition
| Communications management plan |
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Term
| What are the key outputs of the Manage Communications process? |
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Definition
Project communications
Updates to project management plan and project documents
Updates to organization process assets |
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Term
| What are key inputs to control communications? |
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Definition
Project management plan
Project communications
Issue log
Work performance data
Organizational process assets |
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Term
| What are the outputs of the control Communications process? |
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Definition
Work performance information
Change request
Updates to project management plan and project documents
Updates to organizational process assets |
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Term
| How should communication flow on a project? |
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Definition
To the customer, sponsor, functional manager, team members, other
stakeholders. Other project managers. And to other projects |
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Term
| Describe the basic communications model |
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Definition
Communication consist of three parts: as sender, a message, and a receiver
Each message is encoded by the sender and decode by the receiver
Factors that affect the way the receiver decodes a message are called noise, and including environment, experience and language |
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Term
What are the components of effective communication?
What are the components of effective listening? |
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Definition
Effective communication: nonverbal communication, Para lingual communication, words
Effective listening: active listening, giving feedback |
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Term
| What is Para lingual communication? |
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Definition
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Term
| What are the four types of communication? |
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Definition
Formal written
Formal verbal
Informal written
Informal verbal |
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Term
| Define interactive, push and pull communication methods. |
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Definition
Interactive: The sender provides the information and recipients receive and respond to it
Push: The sender provides the information but does not expect feedback on that information
Pull: The sender places the information in a central location and recipients are responsible for retrieving it |
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Term
| How much of their time do project managers spend communicating? |
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Definition
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Term
| What are some examples of communication technology? |
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Definition
Face to face interactions
Telephone
Fax
Mail
Instant messaging
Email |
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Term
| What are the communication blockers that can get in the way of communication? |
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Definition
Noisy surroundings
Distance
Improper encoding
Negative statements
Hostility
Language
Culture |
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Term
| What are some rules for effective meetings? |
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Definition
Set a time limit, and keep to it
schedule in advance
meet with the team regularly, but not too often
Have a purpose for each meeting
Create an agenda with team input
Dispute agenda in advance, and stick to it
Let people know their responsibilities in advance
Bring the right people together
Lead the meeting with a set of rules
Assign deliverables and time limits for assignments resulting from meeting
Publish the meeting minutes |
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Term
| What is the formula for communication channels? |
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Definition
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Term
| Name some of the different types of performance reports. |
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Definition
Status report
Progress report
Trend report
Forecasting report
Variance report
Earned value report
Lessons learned documentation |
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