1) What is the name of the first screen you see when Windows 8 is launched?

a) screen saver

b) desktop

c) Windows Start screen

d) Word screen

Answer: c

2) Create a Microsoft account profile to gain access to __________ GB of free Cloud storage space.

a) 1

b) 3

c) 5

d) 7

Answer: d

3) The blinking __________ in the upper-left corner of a new document is where you begin entering text.

Answer: insertion point

4) When you place your cursor over the insertion point, to what shape does it change?

a) dash

b) I-beam

c) box

d) underscore

Answer: b

5) A __________ is an instruction based on the action that you give to Word by clicking a button or entering information in a dialog box.

Answer: command

6) Access keys, also known as __________, are keyboard shortcuts which appear as small letters on the Ribbon.

7) The Ribbon contains multiple __________ with common commands grouped on each.

a) icons

b) dialog boxes

c) buttons

d) tabs

Answer: d

8) You will click on the drop-down __________ to choose from a list of options associated with that command.

Answer: menu

9) You cannot seem to locate a specific command while formatting text using commands in the Font group on the Home tab. Where can you find the dialog box launcher, which is necessary to display the dialog box with all commands?

a) upper left

b) lower left

c) upper right

d) lower right

Answer: d

10) You want to reduce clutter on the screen and hide the Ribbon. Which keyboard shortcut toggles between hide and unhide?

a) Ctrl + F1

b) Ctrl + F3

c) Alt + F1

d) Alt + F3

Answer: a

11) What displays when you point to selected text, allowing you access to popular commands?

a) drop-down menu

b) Mini toolbar

c) shortcut menu

d) dialog box

Answer: b

12) What displays when you right-click on selected text?

a) drop-down menu

b) Mini toolbar

c) shortcut menu

d) dialog box

Answer: c

13) In order to save time searching for common commands, you can add tools to which toolbar located above the Ribbon?

a) Menu Toolbar

b) Word Toolbar

c) Shortcut Toolbar

d) Quick Access Toolbar

Answer: d

14) Which dialog box opens when you click the Save button on the Quick Access Toolbar with a new document displayed?

a) Save As

b) Save

c) New

d) Convert

Answer: a

15) Which button on the Quick Access Toolbar can you use to cancel your last command or action?

a) Redo

b) Undo

c) Delete

d) Cancel

Answer: b

16) Which button on the Quick Access Toolbar repeats your last action?

a) Redo

b) Undo

c) Delete

d) Cancel

Answer: a

17) Which keyboard shortcut replaces the need for the Undo command on the Quick Access Toolbar?

a) Ctrl + A

b) Ctrl + U

c) Ctrl + W

d) Ctrl + Z

Answer: d

18) Where is the Customize Quick Access Toolbar button located?

a) below the Ribbon

b) to the far left of the Quick Access Toolbar

c) to the far right of the Quick Access Toolbar

d) to the right of the Ribbon

Answer: c

19) In order to display KeyTips on the Quick Access Toolbar and Ribbon, press the __________ key.

Answer: Alt

20) Which tab displays Backstage view?

a) Home

b) File

c) View

d) Page Layout

Answer: b

21) Which of the following options are available in the Info group on Backstage?

a) Mark document as final

b) Print document

c) Password protect document

d) Check compatibility

e) Share document

Answer: a,c,d

22) Which of the following options are available in the Print group on Backstage?

a) Choose number of copies

b) Choose default printer

c) Set printer properties

d) Preview document

e) Save as PDF

Answer: a,b,c,d

23) Where is the Word 2013 Help button located?

a) in the upper-left corner of the screen

b) in the upper-right corner of the screen

c) on the Ribbon

d) in the lower-right corner of the screen

Answer: b

24) A __________ is a box which displays the command name and helpful information when you hover over a command on the Ribbon.

Answer: ScreenTip

25) What function key brings up the Help dialog box?

a) F1

b) F2

c) F3

d) F4

Answer: a

26) You are having trouble lining up columns of information. In order to troubleshoot hidden formatting commands, what do you display?

a) hidden characters

b) invisible characters

c) nonprinting characters

d) back characters

Answer: c

27) Which symbol displays on the Show/Hide button?

a) ~

b) §

c) ¤­­

d) ¶

Answer: d

28) The __________ is the space between pages of a document.

Answer: white space

29) What Word feature reduces the amount of time spent typing common content or phrases in a document?

a) AutoComplete

b) AutoInsert

c) Insert

d) AutoFill

Answer: a

30) __________ automatically wraps text to the next line as the cursor reaches the right margin.

Answer: Word Wrap

31) In order to force the cursor to the next line or separate paragraphs, what key do you press?

a) Backspace

b) Tab

c) Shift

d) Enter

Answer: d

32) Which of the following best describes the Block Style letter format used in professional correspondence?

a) has open or mixed punctuation and is right-aligned

b) has open or mixed punctuation and is left-aligned

c) has no punctuation and is right-aligned

d) has punctuation after salutation and is left-aligned

Answer: b

33)  What type of punctuation requires no punctuation after the salutation or closing?

a) open

b) closed

c) mixed

d) block 

Answer: a

34)  What type of punctuation requires a colon after the salutation and a comma after the closing?

a) open

b) closed

c) mixed

d) block

Answer: c

35) Which keyboard shortcut is used to start a new document?

a) Ctrl + O

b) Ctrl + N

c) Ctrl + S

d) Ctrl + W

Answer: b

36) You are in a hurry and need to create a new letter. In order to save time, you can use a preformatted __________ in Word.

Answer: template

37) What must you specify the first time you save a new document?

a) file name

b) file type

c) word count

d) file location

e) print properties

Answer: a,b,d

38) AutoRecover automatically saves your data at scheduled intervals. What is the default interval?

a) 2 minutes

b) 5 minutes

c) 10 minutes

d) 20 minutes

Answer: c

39) Which of the following Word options are available when saving the document as a different file type?

a) Word template

b) web page

c) Rich Text Format

d) PDF

e) XLS

Answer: a,b,c,d

40) Which of the following extensions applies to a Word 2013 document?

a) *.docx

b) *.doc

c) *.dotx

d) *.dot

Answer: a

41) You want to display hidden file extensions to easily identify file types. In order to set up this feature, which option on the Charms Bar should you choose?

a) Search

b) Share

c) Start Devices

d) Settings

Answer: d

42) You no longer need to share your document with others using an earlier version of Word. Which option in Backstage can you use to deactivate Compatibility Mode and save the file in Word 2013 format?

a) Revert

b) Upgrade

c) Convert

d) Save

Answer: c

43) In order to save your Word document as a PDF file, which command in Backstage do you use?

a) Info

b) Convert

c) Close

d) Export

Answer: d

44) On which tab will you find the Print options?

a) Home

b) File

c) Review

d) Insert

Answer: b

45) Which option provides an opportunity to print only specific pages or selections of the open document?

a) Settings

b) Printer

c) Copies

d) Zoom Slider

Answer: a

46) You have a 20-page document and want to print it in draft form with a reduced number of printed pages to save paper. In order to accomplish this task, you can use the  __________ option in the drop-down arrow by 1 Page Per Sheet under Settings.

Answer: 2 Pages Per Sheet

47) It is best to __________ a document before exiting Word.

Answer: close