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Quiz 2 Chapter 5
MGMT 301 Chap 5-7
24
Management
Undergraduate 4
03/04/2013

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Term
Benchmarking
Definition
The search for the best practices among competitors or noncompetitors
that lead to their superior performance
Term
Capabilities
Definition
An organization’s skills and abilities in doing the work activities needed in its business
Term
Commitment Concept
Definition
The idea that plans should extend far enough to meet those commitments made when the plans were developed
Term
Competitive Advantage
Definition
What sets and organization apart; its distinctive edge
Term
Competitive intelligence
Definition
A type of environmental scanning that gives managers accurate
information about competitors
Term
Competitive Strategy
Definition
An organizational strategy for how an organization will compete in
its business(es).
Term
Core Competencies
Definition
The major value-creating capabilities of an organization
Term
Corporate strategy
Definition
An organizational strategy that specifies what business a company is
in or wants to be in, and what it wants to do with those businesses.
Term
Cost leadership strategy
Definition
When an organization competes on the basis of having the
lowest costs in its industry.
Term
Differenciation Strategy
Definition
When an organization competes on the basis of having unique
products that are widely valued by customers (e.g. Apple’s iPad, Samsung’s Galaxy S III)
Term
Environmental Scanning
Definition
An analysis of the external environment, which involves
screening large amounts of information to detect emerging trends.
Term
Focus Strategy
Definition
When an organization competes in a narrow segment or niche with either a cost focus or a differentiation focus.
Term
Formal Planning Department
Definition
: A group of planning specialists whose sole responsibility is
to help write the various organizational plans.
Term
Functional Strategy
Definition
Strategy used in an organization’s various functional departments to
support the competitive strategy
Term
Growth Strategy
Definition
A corporate strategy in which an organization expands the number of
markets served or products offered, either through its current business(es) or through
new business(es).
Term
Long Term Plans
Definition
Plans with a time frame beyond 3 years
Term
MBO Management By Objectives
Definition
A process of setting mutually agreed-upon goals and
using those goals to evaluate employee performance.
Term
Means End Chain
Definition
An integrated network of goals in which higher-level goals are linked
to lower-level goals, which serve as the means for their accomplishment.
Term
Opportunities
Definition
Positive trends in the external environment. (see Strategic Management
Process -> SWOT Analysis in Other Notes)
Term
Renewal strategy
Definition
A corporate strategy that addresses declining organizational
performance
Term
Resources
Definition
An organization’s assets that it uses to develop, manufacture, and deliver
products to its customers.
Term
SBU Strategic business units
Definition
An organization’s single businesses that are independent
and formulate their own competitive strategies.
Term
Stated Goals
Definition
: Official statements of what an organization says -and wants its
stakeholders to believe- its goals are.
Term
Real Goals
Definition
Those goals an organization actually pursues as shown by what the
organization’s members are doing.
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