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Recreation and Parks Mngmt Test 2
Theories of Leadership, Human resources, Performance Appraisal & Evaluation
52
Management
Undergraduate 4
04/05/2010

Additional Management Flashcards

 


 

Cards

Term
Authority
Definition
is the right to command and exact obedience from others
Term
Power
Definition
is the ability to exercise influence or control over others
Term
Legitimate Power
Definition
"Position Power"; power that comes when the organization's authority is accepted
Term
Expert Power
Definition
the power of knowledge and certain skills
Term
Charismatic Power
Definition
the power of devotion; people are drawn to them (athletes, celebrities)
Term
Reward Power
Definition
most effective in getting your employees to do something; increase self-esteem; Power (ability-present or potential) you have to reward someone for worthy behavior (tangible rewards)- has potential to increase legitimate power
Term
Coercive Power
Definition

Least affective in getting your employees to do something (i.e. threats, punishments); ability to threaten or to punish

(i.e. fired, written up, extra tasks); decrease self-esteem; effective in getting people to avoid doing something

 

 

Term
Formal Leadership
Definition

1-Title

2-Assigned/hired/appointed

3-Authority

Term
Informal Leadership
Definition

1-No Title

2-Could have Power

3-Arise b/c of situation

4-No Authority

Term
One Deminsional Approach
Definition
Researchers said your either people oriented or task oriented not both...but they were wrong
Term
Feedback
Definition

suggestions from group

 

(i.e.) if staff does something wrong then leaders should take responsibility

 

if employees do something right then reward employees and take some credit

Term
Trait Theories
Definition

guy named Stoqdill is responsible for this theory; positions given to people based on certain traits

 

traits include: personality, intellectual, physical

Term
Egalitarian
Definition
views people as equal
Term
Theory X Leaders
Definition

Task Oriented; are more autocratic and more authoriatrians. They think employees are lazy and don't want to take on responsbility. And that money is employees only motivators.

 

(production-centered, autocratic, external control, close supervision, Directive, Initiating Structure)

Term
Theory Y leaders
Definition
People Oriented; are more egalitarian, think employees are self-motivated and willing to take responsbility.
Term
Z Theory
Definition

Japenese Version;

 

Components:

1-teamwork (tend to be rewarded),

2-Corporate Loyalty,

3-Training (Big fans, a lot of cross training),

4-Quality Circles (when problems occurs, group (closest to problem) gets together on company time and try to fix the problem & group is rewarded for it)

Term
Ohio State Leadership Studies
Definition

4 Styles:

high consideration, low structure

high consideration, high structure

low consideration, low structure

low consideration high structure

 

Consideration: Dealing w/ the people; behavior indicative of friendship, mutual trust, respect, and warmth in the relationship  between the leaders and the followers

 

Structure: Dealing w/ Task

Term
Managerial Grid (Blake and Mouton)
Definition

Situational Leadership; indicates 5 different syles of leadership:

1-Country Club (1-9; high concern for people, low concern for production, give thoughful attentions to ppl and assume that w/ doing that the work will get done)

2- Impoverished (1-1; low concern for people, low concern for production, minimal effort so people will stay and keep getting work done)

3- Team (9-9; High people, High production, getting ppl who are committed and get the work done, everyone has a common task)

4- Task (9-1; high production, low people; concerned w/ how effective the work gets done w/o little interference from people

5- Middle-of-the-road (5-5; equal ppl & production; adaquate amt of both, balanced with moral and welfare of employees and productivity of work)

 

concern for people: job security, social relationships

Term
Situational Leadership (Hersey Blanchard Model)
Definition

3 Factors:

 

1- People (Relationship Behavior)

2- Task Behavior

3- Maturity of Followers (low, moderate, high)

 

4 styles of leadership:

 

1-Telling (Maturity Level 1; high task, low ppl)

2-Selling (Maturity level 2; high task, high ppl)

3-Participating (Maturity Level 3; low task, high ppl)

4-Delegating (Maturity Level 4 low task, low ppl)

 

Leader will choose the type of style based on the employees maturity level

Term
Deminsions that determine a person's maturity
Definition

1- Acheivement motivation: are you driven, do you set high attainable goals, do you finish job early, need feedback

2- Willingness to tak on Responsibility

3- Ability of the individual (skills and competency)

4- Education (mentor, CEU)

5- Experience (job/fieldwork related)

 

Term
Fiedler's Contingency Model
Definition

How favorable or unfavorable a situation is.

 

The favorableness of a situation is based upon 3 things:

1- Quality of leader-member relationship (you've built a good relationship/rapport w/ followers)

2- The nature of the task we are trying to do (the more structured the task is the more favorable the work environment)

3- the position power of the leader (when your authority is accepted the higher your position power the more favorable-ness)

 

Measures: Group Performance (how power is accepted) and Favorableness of situation (unfavorable, intermediate situation, favorable)

 

*Task ppl tend to be highly favorable when group performance is high and unfavorable situation is low

 

*Relationship ppl tend to be highly favorable when the situation is intermediate and group acceptance is high.

Term
Ability (Readiness Component)
Definition
the knowledge, experience, and skill that an individual or group brings to a task or activity
Term
Willingness (Readiness Component)
Definition
the extent to which an individual or group has (1) the confidence, (2) the committement, (3) the motivation to complete or accomplish the task
Term
Situational Leadership- Leader Behavior Model
Definition

Focuses on the Followers b/c if your not leading then no one is following and its the followerrs getting the job done

 

3 Components:

1- Task Behavior

2- Relationship Behavior

3- Follower Readiness

 

Follower Readiness: the extent to which a follower has the ability and the willingness to accomplish a specific task

 

4 Behaviors:

1-Telling (R1: unable and unwilling or insecure; provide specific instructions & closely supervise performance)

2-Selling (R2: unable but willing or confident; explain decisions & provide opportunity for clarification)

3-Participating (R3: able but unwilling or insecure, most frustrating; share ideas & facilitate in decision making)

4-Delegating (R4: able and willing or confident; turn over responsbility for decisions and implementation)

 

Telling & Selling = Leader Directed

Participating & Delegating = Follower Directed

Term
Human Resource Management
Definition
the set of activities in all organization intended to influence the effectiveness of human resources and organizations
Term
Human Resource Management Functions or Activities (13)
Definition

1- Human Resource Planning

2- Employee Planning

3- Equal Employement Opportunity

4- Job Design and Job Analysis

5- Recruiting

6- Selection

7- Career Development

8- Performance development

9- Training and development

10- Compensation

11- Labor relations

12- Worker protection

13- Evaluation of personnel

Term

HR Mngmnt-

 

Human Resource Planning

Definition

the figure out (determine) what human resource needs are

 

(i.e.) how many ppl do you need, how many task are you going to give them

Term

HR Mngmnt-

 

Employee Planning

Definition

to help employee see the future in an organization

 

...is analyzing an organization's present and future employment situation and developing a strategy to meet the organization's human resource needs

 

...the process by which management ensures that it has the right personnel, who are capable of completing those tasks that help the organization reach its goals

Term

HR Mngmnt-

 

Equal Employment Opportunity

Definition

we may not discriminate in hiring, recruiting, etc.

 

-promotion, salary, benefits, schedule, evaluation

Term

HR Mngmnt-

 

Recruiting

Definition

is the process of attracting candidates from either inside or outside the organization who are qualified for and interested in the position

 

PURPOSE: to develop a pool of viable job candidates that have the skills and abilities to do the job

Term

HR Mngmnt-

 

Selection

Definition
the process of screening job applicants to ensure that the most appropriate candidates are hired
Term

HR Mngmnt-

 

Career Development, Performance development, Training and development

Definition

Creates the opportunity for growth!

 

Do you have the opportunity to improve?

 

*Never quite learning

 

Training is not given enough attention. Its often something that gets cut.

Term

HR Mngmnt-

 

Compensation

Definition

1-set on organizations philosophy

2-what's the market

3-some positions will be set on federal regulation

 

**what you continue to give your employees

Term

HR Mngmnt-

 

Labor relations

Definition
unions
Term

HR Mngmnt-

 

Worker protection

Definition

protects us and our consumers and organization

 

-liability, workshops on blood-bourne pathogens, OSHA standards (federal), HIPPA (privacy)

Term

HR Mngmnt-

 

Evaluation of personnel

Definition

...is any personel decision that affects the status of employees regarding retention, termination, promotion, demotion, transfer, salary increase/decrease, or admission into a training program

 

... the systematic, formal evaluation of an employees job performance and potential for future development

Term
Steps of Performance Appraisal (5)
Definition

1- Establish performance evaluation policies on:

*when to evaluate (can be done anytime as long as employee knows about it)

*how often to evalute (^)

*who should evaluate

*criteria for evaluation

*evaluation tools used

2- Have evaluators gather data on the employee's performance

3- Have evaluators evaluate the employee's performance

4- Discuss the evaluation with the employee

 <system is broken if you miss this step>

5- Decisions are made and the evaluation is filed for future use if needed

(important in case of a lawsuit for termination so you can pull up the file and show reasonable excuses for termination)

 

***IF DONE WELL IT CAN OPEN OPPORTUNITIES FOR COMMUNICATION B/W YOU & YOUR STAFF***

 

***USED FOR DEVELOPMENTAL PURPOSES***

Term
Reasons for Malfunction or Failure of performance appraisal systems (3)
Definition

1- Design and Operating Problems

*poorly designed

*cumbersome technique (troublesome, burden)

*lack of support from top mngmnt

 

2- Problems with the Evaluator

*Halo Effect (give everything the same weight)

*Standards of evaluation

*Central tendency (bell curve, avg more prominent)

*Recent-behavior bias (recent messup/improvement)

*Personal bias (not professional or ethical)

 

3- Employee Problems

*Doesn't understand the system (totally in the unknown)

*Doesn't feel the system is fair (feel it's biased)

*Must be work-oriented enough to care about the results

Term
Evaluation Interview
Definition

Sit down and talk to someone about their evaluation

 

1) Talk about performance in last 6-12 months

2) Identify needs & accomplishments (likes/dislikes)

3) Give them a chance to talk (Present)

4) Move Focus to the Future

Term
If you have to say something negative in a evaluation Interview, then...
Definition

1) Always Start w/ a Positive

2) If there is an area of improvement, then present it in a developmental opportunity way

3) End in a Positive

 

**Remember you need to develop a plan to strengthen area of improvement

Term
Why the Selection Process of HR Mngmnt is important (3)
Definition

1- Your own performance will always hinge in part on your subordinates' performance

 

2- Effective screening is important b/c of what it costs to recruit and hire employees

 

3- Good selection is important b/c of the legal implications of using illegal selection procedures

 

Term
Bannons Definition of Ethics
Definition
Standards or principles of conduct that govern the behavior of an individual or a group of individuals
Term
Bannons 3 levels of Ethics
Definition

1) Law: how society codifies its ethical standards

2) Policies and Guidelines

3) Moral stance an Individual takes

Term
Bannons 3 components to maintaining an ethical standard
Definition

1- Policy of hiring good-quality employees

2- Written code of ethics is established

3- employ the services of experts in the area

Term
Bannon 3 critical areas requiring ethical conduct by supervisors are:
Definition

1- Loyalty (Good Moral Model)

2- Human relations (cognizant of treatment towards others)

3- Covert Actions

Term
participant selection of leisure activities is based on ...
Definition
values
Term
Vision
Definition
forward thinking, establishing a philosophical directin of an organization
Term
Mission Statements
Definition
are drawn from and similar from vision but more focused on specific services, conditions, or benefits-outcomes.
Term
Goals and Objectives
Definition
form basis of community and internal strategic planning process
Term
Policy
Definition
formal and sometimes informal guidlines an organization has established to develop a course of action to guide human behavior (enabling, regulating, inhibiting)
Term
Promoting Individuals is based on 2 factors:
Definition

1- Merit (employees work performance)

2- Seniority (employees length of service)

Term

HR Mngmnt-

 

Job Design and Job Analysis

Definition
write a job description for every job. It makes it easier for everybody.
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