Term
| Q.1) |
What is the minimum timeframe for setting the Dated Exchange range? |
| |
|
| |
A. |
1 hour |
| |
B. |
1 day |
| |
C. |
1 week |
| |
D. |
1 month |
| |
E. |
No minimum time limit |
|
|
Definition
|
|
Term
| Q.2) |
List Views be created from within the Console. |
| |
|
| |
A. |
True |
| |
B. |
False |
|
|
Definition
|
|
Term
| Q.3) |
Which of the following is true about Validation Rules?
|
| |
|
| |
A. |
Validation rules apply to all new and updated records for an object |
| |
B. |
Validation rules apply even if the fields referenced in the validation rule are not included in a page layout or an API call |
| |
C. |
You can choose to display the error message near a field or at the top of the page |
| |
D. |
All of the above |
|
|
Definition
|
|
Term
| Q.4) |
The Entitlements package lets you manage your customers’ service entitlements and Service Level Agreements (SLAs) that derive from those entitlements.
|
| |
|
| |
A. |
True |
| |
B. |
False |
|
|
Definition
|
|
Term
| Q.5) |
Summary reports with no groupings show as tabular reports on the report run page. |
| |
|
| |
A. |
True |
| |
B. |
False |
|
|
Definition
|
|
Term
| Q.6) |
Assets can represent the specific products your customers have purchased, including:
|
| |
|
| |
A. |
Serial number |
| |
B. |
Date of purchase |
| |
C. |
Product versions |
| |
D. |
Competitor's products |
| |
E. |
All of the above |
|
|
Definition
|
|
Term
| Q.7) |
Which type of Dashboard Component will be used when you have one key value to display? |
| |
|
| |
A. |
Gauge |
| |
B. |
Graph |
| |
C. |
Metric |
| |
D. |
Table |
|
|
Definition
|
|
Term
| Q.8) |
What should you do when you meet a person in a seminar and want to store his data in salesforce.com? |
| |
|
| |
A. |
Create that user as a Lead in salesforce.com |
| |
B. |
Create that user as a Contact in salesforce.com |
| |
C. |
Create that user as a Person Account in salesforce.com |
| |
D. |
Search in the Database if that person exists, If not create a Lead for him in salesforce.com |
|
|
Definition
| D. |
Search in the Database if that person exists, If not create a Lead for him in salesforce.com |
|
|
|
Term
| Q.9) |
It is recommended that you add the following components when designing home page layouts for your customer portal:
|
| |
|
| |
A. |
Chatter, Welcome Screen, Recent Items
|
| |
B. |
Search, Quick Create, Chatter, Recent Items, Welcome Screen |
| |
C. |
Sidebar Search, Welcome Screen, Custom HTML Area |
| |
D. |
Search, Solution Search, Recent Items, Welcome Screen, Custom HTML Area |
|
|
Definition
| D. |
Search, Solution Search, Recent Items, Welcome Screen, Custom HTML Area |
|
|
|
Term
| Q.10) |
Universal Containers needs the ability to associate installed products at an account to specific cases. Those installed products contain information on the account’s contracted Service Level Agreement (SLA) as well as the installed product serial number. Which approach should Universal Containers consider implementing to best satisfy these requirements?
|
| |
|
| |
A. |
Create a lookup object to the contract record |
| |
B. |
Create a lookup to a custom object for the installed product |
| |
C. |
Use the standard Asset relationship |
| |
D. |
Use the standard Opportunity relationship |
|
|
Definition
| C. |
Use the standard Asset relationship |
|
|
|
Term
| Q.11) |
If you enable solution categories for your organization, then solution categories are also available in your customer portal.
|
| |
|
| |
A. |
True |
| |
B. |
False |
|
|
Definition
|
|
Term
| Q.12) |
Access to a Report is determined by a Folder in which a report is stored. |
| |
|
| |
A. |
True |
| |
B. |
False |
|
|
Definition
|
|
Term
| Q.13) |
Which is the most cost effective way of managing the support center in Salesforce.com? |
| |
|
| |
A. |
CTI |
| |
B. |
Chat |
| |
C. |
Self Service Portal |
| |
D. |
Email to Case |
|
|
Definition
|
|
Term
| Q.14) |
When a portal user changes their profile information, his/her user record is updated but the contact record is not automatically updated with those changes.
|
| |
|
| |
A. |
True |
| |
B. |
False |
|
|
Definition
|
|
Term
| Q.15) |
The View Cases Page in the Self Service Portal lets users view their:
|
| |
|
| |
A. |
Open cases only |
| |
B. |
Open and closed cases |
| |
C. |
Related solutions |
| |
D. |
Completed activities |
| |
E. |
Open activities |
| |
F. |
Comments |
|
|
Definition
| |
B. |
Open and closed cases (your answer) |
| |
C. |
Related solutions |
| |
D. |
Completed activities
|
|
|
|
Term
| Q.16) |
Cases generated via Email-to-Case display in an Emails related list that includes all emails sent by your customer. The first _______ characters of an email message appear in the related list so you can see what the message is about without having to click on it.
|
| |
|
| |
A. |
100 |
| |
B. |
200 |
| |
C. |
500 |
| |
D. |
2000 |
| |
E. |
5000 |
|
|
Definition
|
|
Term
| Q.17) |
Portal Users can Customize Report Results. |
| |
|
| |
A. |
True |
| |
B. |
False |
|
|
Definition
|
|
Term
| Q.18) |
The feature of Business Hours in salesforce.com is applicable to which object? |
| |
|
| |
A. |
Lead |
| |
B. |
Quote |
| |
C. |
Account |
| |
D. |
Case |
| |
E. |
Opportunity |
|
|
Definition
|
|
Term
| Q.19) |
What is the maximum timeframe for setting the Dated Exchange range? |
| |
|
| |
A. |
1 hour |
| |
B. |
1 day |
| |
C. |
1 week |
| |
D. |
1 month |
| |
E. |
No maximum time limit |
|
|
Definition
|
|
Term
| Q.20) |
Page Layout defines the organization of: |
| |
|
| |
A. |
Workflow Rules |
| |
B. |
Custom Links |
| |
C. |
Fields |
| |
D. |
Custom Objects |
| |
E. |
Related Lists |
|
|
Definition
| |
B. |
Custom Links |
| |
C. |
Fields |
| |
|
|
| |
E. |
Related Lists |
|
|
|
Term
| Q.21) |
If your organization has enabled products, assets are automatically enabled for your org. |
| |
|
| |
A. |
True |
| |
B. |
False |
|
|
Definition
|
|
Term
| Q.22) |
Custom objects can't have assignment rules |
| |
|
| |
A. |
True |
| |
B. |
False |
|
|
Definition
|
|
Term
| Q.23) |
Field level security is available in which editions of SalesForce.com only? |
| |
|
| |
A. |
Developer |
| |
B. |
Professional |
| |
C. |
Enterprise |
| |
D. |
Unlimited |
| |
E. |
All of the above |
|
|
Definition
| |
|
| |
A. |
Developer |
| |
|
|
| |
C. |
Enterprise |
| |
D. |
Unlimited |
| |
|
|
|
|
|
Term
| Q.24) |
How many leads can be generated from Web to Lead forms in a Day? |
| |
|
| |
A. |
500 |
| |
B. |
2500 |
| |
C. |
5000 |
| |
D. |
10000 |
| |
E. |
No such limit exists |
|
|
Definition
|
|
Term
| Q.25) |
Which of the following are the three layers of the application: |
| |
|
| |
A. |
Objects |
| |
B. |
Data Model |
| |
C. |
Business Logic |
| |
D. |
Business Data |
| |
E. |
User Interface |
|
|
Definition
| |
B. |
Data Model |
| |
C. |
Business Logic |
| |
|
|
| |
E. |
User Interface |
|
|
|
Term
| Q.26) |
How many Custom Objects can be imported at a time using the Import Wizards?
|
| |
|
| |
A. |
5 |
| |
B. |
500 |
| |
C. |
5000 |
| |
D. |
50000 |
| |
E. |
None of the above |
|
|
Definition
|
|
Term
| Q.27) |
Customer portal users whose profile includes the “Is Single Sign-On Enabled” permission
can change their usernames via the Customer Portal Welcome component.
|
| |
|
| |
A. |
True |
| |
B. |
False |
|
|
Definition
|
|
Term
| Q.28) |
A campaign hierarchy can contain a maximum of _____ levels.
|
| |
|
| |
A. |
2 |
| |
B. |
3 |
| |
C. |
5 |
| |
D. |
10 |
| |
E. |
20 |
|
|
Definition
|
|
Term
| Q.29) |
With SalesForce CRM and Google AdWords, you can:
|
| |
|
| |
A. |
Analyze which keywords and advertisements are generating leads, sales opportunities, and new customers |
| |
B. |
Publish results from SalesForce through to Google Docs |
| |
C. |
Correlate clicks on Google advertisements with Salesforce CRM leads |
| |
D. |
Track the results of Google AdWords campaigns from Salesforce CRM |
| |
E. |
All of the above |
|
|
Definition
| |
With SalesForce CRM and Google AdWords, you can:
|
| |
|
| |
A. |
Analyze which keywords and advertisements are generating leads, sales opportunities, and new customers |
| |
|
|
| |
C. |
Correlate clicks on Google advertisements with Salesforce CRM leads
|
| |
D. |
Track the results of Google AdWords campaigns from Salesforce CRM |
| |
|
|
|
|
|
Term
| Q.30) |
Customer portal users can’t view the tags section of a page, even if it’s included in a page layout. |
| |
|
| |
A. |
True |
| |
B. |
False |
|
|
Definition
|
|
Term
| Q.31) |
To list your data including sorting and subtotaling of the data, select a Tabular Report. |
| |
|
| |
A. |
True |
| |
B. |
False |
|
|
Definition
|
|
Term
| Q.32) |
Custom Objects will not have the following:
|
| |
|
| |
A. |
Validation Rules |
| |
B. |
Assignment Rules |
| |
C. |
Record Types |
| |
D. |
Workflow rules |
| |
E. |
Page layouts |
|
|
Definition
|
|
Term
| Q.33) |
It is not recommended to add the following components to your customer portal home page layouts because they are for Salesforce CRM users:
|
| |
|
| |
A. |
Tasks |
| |
B. |
Calendar |
| |
C. |
Product Search |
| |
D. |
Items to Approve |
| |
E. |
Messages & Alerts |
| |
F. |
All of the above (correct answer) |
|
|
Definition
|
|
Term
| Q.34) |
Web-to-Lead forms are only available in the following editions: |
| |
|
| |
A. |
Group |
| |
B. |
Professional |
| |
C. |
Enterprise |
| |
D. |
Unlimited |
| |
E. |
Developer |
| |
F. |
All of the above |
|
|
Definition
|
|
Term
| Q.35) |
From any queue list view, users can take ownership of one or more cases if: |
| |
|
| |
A. |
They are members of that Queue |
| |
B. |
They have a Contract Manager Profile |
| |
C. |
If the OWD for sharing cases is Public Read/Write/Transfer |
| |
D. |
They are higher in the Role Hierarchy than a Queue Member |
| |
E. |
All of the above |
|
|
Definition
| |
C. |
If the OWD for sharing cases is Public Read/Write/Transfer
|
| |
D. |
They are higher in the Role Hierarchy than a Queue Member |
| |
|
|
|
|
|
Term
| Q.36) |
The Status picklist field on solutions isn’t available to portal users. |
| |
|
| |
A. |
True |
| |
B. |
False |
|
|
Definition
|
|
Term
| Q.37) |
Which of the following objects can be imported with Import Wizard? |
| |
|
| |
A. |
Assets |
| |
B. |
Cases |
| |
C. |
Solutions |
| |
D. |
Documents |
| |
E. |
All of the above |
|
|
Definition
|
|
Term
| Q.38) |
Including the Customer Portal Welcome component on home page layouts means when they log in to your portal, they have the ability to change their:
|
| |
|
| |
A. |
Portal username |
| |
B. |
Permissions |
| |
C. |
Locale/Language |
| |
D. |
Contact record |
|
|
Definition
| |
A. |
Portal username |
| |
|
|
| |
C. |
Locale/Language |
|
|
|
Term
| Q.39) |
Which of the following should be done before migrating Data in to the Production? |
| |
|
| |
A. |
Deactivate the Workflows |
| |
B. |
Deactivate the Users |
| |
C. |
Deactivate Validation Rules |
| |
D. |
Deactivate the Formula Fields |
|
|
Definition
| |
A. |
Deactivate the Workflows |
|
|
|
Term
| Q.40) |
It is not possible to restrict the creation of Opportunity on Lead Conversion. |
| |
|
| |
A. |
True |
| |
B. |
False |
|
|
Definition
|
|
Term
| Q.41) |
What is the maximum number of entries allowed per Case Escalation Rule: |
| |
|
| |
A. |
500 |
| |
B. |
1000 |
| |
C. |
3000 |
| |
D. |
5000 |
| |
E. |
10000 |
|
|
Definition
|
|
Term
| Q.42) |
Dashboards show only the information you can access where as Reports show information which you even cannot access. |
| |
|
| |
A. |
True |
| |
B. |
False |
|
|
Definition
|
|
Term
| Q.43) |
The limit for cross object formulas is _____ unique relationships per object across all formulas and rules |
| |
|
| |
A. |
2 |
| |
B. |
3 |
| |
C. |
5 |
| |
D. |
10 |
| |
E. |
None of the above |
|
|
Definition
|
|
Term
| Q.44) |
By default, all users, including portal users, can view report folders. To prevent portal users from viewing report folders:
|
| |
|
| |
A. |
Create a manual sharing rule |
| |
B. |
Update the sharing settings on report folders to All Internal Users |
| |
C. |
Reduce the Organisation Wide Defaults |
| |
D. |
Update the profile setting for report folders to No External Users |
|
|
Definition
| B. |
Update the sharing settings on report folders to All Internal Users |
|
|
|
Term
| Q.45) |
Custom fields marked as Unique do not count against an object's limit of three External ID fields? |
| |
|
| |
A. |
True |
| |
B. |
False |
|
|
Definition
|
|
Term
| Q.46) |
By default, your users have these permissions on assets: |
| |
|
| |
A. |
Read |
| |
B. |
Read, Edit |
| |
C. |
Read, Edit, Create |
| |
D. |
Read, Edit, Create, Delete |
| |
E. |
None of the above |
|
|
Definition
| D. |
Read, Edit, Create, Delete |
|
|
|
Term
| Q.47) |
Each time you save a case or change the case owner, your escalation rules will not re-evaluate that case. |
| |
|
| |
A. |
True |
| |
B. |
False |
|
|
Definition
|
|
Term
| Q.48) |
For an Approval process to start which of the following Conditions is mandatory? |
| |
|
| |
A. |
Record should be created |
| |
B. |
Record should be Edited |
| |
C. |
Record should be Saved |
| |
D. |
Record should be Submitted for approval |
|
|
Definition
| D. |
Record should be Submitted for approval |
|
|
|
Term
| Q.49) |
Portal users cannot edit the value of the Status picklist field on cases. |
| |
|
| |
A. |
True |
| |
B. |
False |
|
|
Definition
|
|
Term
| Q.50) |
When users click on your advertisement in Google, they can be directed to:
|
| |
|
| |
A. |
A landing page |
| |
B. |
An existing page on your corporate intranet |
| |
C. |
A Google hosted advertising site |
| |
D. |
A custom built page for your campaign |
| |
E. |
All of the above |
|
|
Definition
| |
A. |
A landing page |
| |
B. |
An existing page on your corporate intranet |
| |
|
|
| |
D. |
A custom built page for your campaign |
| |
|
|
|
|
|
Term
| Q.51) |
Which of the following are true about Assets? |
| |
|
| |
A. |
Portal users can edit assets. |
| |
B. |
Portal users can only view assets associated with their accounts. |
| |
C. |
Assets are only visible to portal users if you include the Assets lookup field on case page layouts. |
| |
D. |
Portal users can't view and search attachments on assets. |
|
|
Definition
| |
C. |
Assets are only visible to portal users if you include the Assets lookup field on case page layouts. |
|
|
|
Term
| Q.52) |
Portal users can run reports if their profile includes the “Run Reports” permission. |
| |
|
| |
A. |
True |
| |
B. |
False |
|
|
Definition
|
|
Term
| Q.53) |
Portal users can view completed tasks and past events marked Visible in Self-Service that are
associated with objects they have permission to view.
|
| |
|
| |
A. |
True |
| |
B. |
False |
|
|
Definition
|
|
Term
| Q.54) |
Campaign hierarchies provide a powerful categorization tool that lets you analyze and report on the health of your related campaigns. You can group
campaigns within a specific marketing program or initiative by associating campaigns with one another using a ___________ relationship,
|
| |
|
| |
A. |
Hierarchical |
| |
B. |
Master-Detail |
| |
C. |
Lookup |
| |
D. |
Campaign |
| |
E. |
Marketing |
|
|
Definition
|
|
Term
| Q.55) |
If all error conditions are False, the corrsponding error message is displayed and the Save is aborted.
|
| |
|
| |
A. |
True |
| |
B. |
False |
|
|
Definition
|
|
Term
| Q.56) |
If you import or add a large number of records or files, your organization’s storage usage will not be updated immediately. |
| |
|
| |
A. |
True |
| |
B. |
False |
|
|
Definition
|
|
Term
| Q.57) |
A maximum of 50,000 Opportunities can be imported using the Import Wizards. |
| |
|
| |
A. |
True |
| |
B. |
False |
|
|
Definition
|
|
Term
| Q.58) |
The top solutions feature is available for your customer portal.
|
| |
|
| |
A. |
True |
| |
B. |
False |
|
|
Definition
|
|
Term
| Q.59) |
Portal users can be assigned to activities.
|
| |
|
| |
A. |
True |
| |
B. |
False |
|
|
Definition
|
|
Term
| Q.60) |
Which of the following tabs is not available in salesforce.com?
|
| |
|
| |
A. |
Custom App Tabs |
| |
B. |
Apex Page Tabs |
| |
C. |
Custom Web Tabs |
| |
D. |
Custom Object Tabs |
|
|
Definition
|
|
Term
| Q.61) |
Uncategorized solutions display in the solution categories of your customer
portal.
|
| |
|
| |
A. |
True |
| |
B. |
False |
|
|
Definition
|
|
