Term
| Treat every customer like Royalty |
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Definition
| Every interaction is an opportunity to make a lasting impression. Remember the lifetime value of a guest ($4,100), and treat each guest as though they are very important to you! |
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Term
| Greet your customers immediately |
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Definition
| Make a good impression and set the tone for the experience by greeting your guests promptly (within 1-2 minutes). |
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Term
| Do not 'hang out' at the front desk, in the kitchen or in the server station. |
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Definition
| Servers, bussers, hostesses, and bartenders should stay in the dining room. Walk through the dining room often, do sidework, keep moving. |
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Term
| Answer the phone by the 2nd ring |
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Definition
| It is primarily the hostess' job to answer the phone. However, when the phone is not answered promptly, make sure to answer it by the 2nd ring. A lost call is a lost opportunity and a hassle for our customer. |
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Term
| Run hot food. Especially to the bar! |
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Definition
| When your name is called by the Expo to run your food, answer immediately. Be prompt. Run other server's food. Run food to the bar when needed. |
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Term
| No personal conversations within hearing of customers. |
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Definition
| Speak quietly with other staff members, not loud enough for the dining/bar customers to hear. Keep personal conversations limited during service times. |
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Term
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Definition
| Upon beginning your shift, check for 86's, ask about specials. Be knowledgeable about the product you are selling. Have a recommendation in each category. |
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Term
| Keep the end of the bar and the front desk tidy. |
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Definition
| Don't allow dirty dishes, menu's, and other things to clutter up these spaces. Think about what our customers see. |
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Term
| Do your side work properly and thoroughly |
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Definition
| Make a sincere effort to do the best job you can. Consider the shift coming after you and give 110%. Make others' jobs easier because you go the extra mile. |
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Term
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Definition
| At the end of your shift, work to get off the clock as quickly as possible. Wait to eat until after you clock out, and save visiting with co-workers for after your shift. |
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