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| Assigned written order by which one party instructs another party to make payment of a specified sum to a third party. |
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| a draft drawn on a bank by depositor and payable of demand |
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| is a check drawn by a bank on itself |
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| a transaction in which the customers wishes to have part of a check amount credited to an account and the balance in cash |
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| ranks #1 in importance in customer service |
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| is the secret to handing upset customers |
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| banking bank/ central bank |
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| rate of interest charged by federal reserve on loans it makes to member banks |
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| rate of interest changed to the most credit worthy customers |
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| organization that insures deposit in commercial banks |
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| finds that may be withdrawal at any time without prior notice to the bank(checking accounts) |
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| any interest bearing accounts |
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| taking the imitative to make sure we have satisfied all the customers financial needs |
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| the dollar total of deposited cash items that are in the process of collection from drawee banks also known as uncollected funds |
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| transfer title of a check to the next holder |
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| is only the signature of the payee of the reverse side of the check |
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| may contain the words " for deposit only " |
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| an endorsement which contains the words to limit the liability |
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| purpose is to improve the consuming knowledge of credit terms |
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| is a contract which spells our conditions under which account can be used |
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| legal document buy which party is authorized to act on behalf of another |
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| is a computer system used in banking offices contain and update account info |
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| tellers cash payment limits card |
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| set limits on money you can pay out during any transaction |
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1. bank of america
2.J.P Morgan chase
3. Citigroup
4. wells Fargo
5. Goldman Sachs |
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| what are banks looking for ? |
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-honest/ show integrity
-like people
-sales products
-fast and efficient
-good knowledge of money
-positive attitude
-team player
-no complaining
-bilingual |
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| what are three names for dates on a check? |
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1. current
2. post current
3. state |
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| a person who is writing the check |
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| person receiving the check |
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| are safer, if lost you get a receipt and get refund |
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| bank own check, get a larger amount |
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treasury department
federal banks
commercial banks |
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| is the customer dependent on the bank? |
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| what are four steps using on angry customers? |
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listen to the customer
show empathy
put into your own words
throw out solutions |
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| what are the three components? |
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initial greeting
meeting the customers exceptions
close the transaction ; is there anything else i can help you with ? |
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| does a debit decrease assets ? |
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| dose a credit increase assets ? |
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| checking account deposit ticket |
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| credit card payment coupon |
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| saving account deposit ticket |
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| x y z telecommunication company |
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Denomination: 1
Clip: 25(25$)
Strap: 100(100$) |
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Denomination: 2
Clip: 25(50$)
Strap: 100(200$) |
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Denomination: 5
Clip: 20(100$)
Strap: 100(500$) |
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Denomination: 10
Clip: 25(250$)
Strap: 100(1000$) |
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Denomination: 20
Clip: 25(500$)
Strap: 100(2000$) |
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Denomination: 50
Clip: 20(1000$)
Strap: 1000(5000$) |
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Denomination: 100
Clip: 10(1000$)
Strap: 50(5000$) |
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| currency: dollar ( Eisenhower or gold ) |
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| currency: dollar ( Susan b Anthony) |
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1: Verify name, address and or account number
2: verify cash, cash counting or counting
3: contrifit, reduce currency on check
4: large currency, filled out unless on a list. |
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| true or false: an endorsement transfers title of a check to the next holder? |
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| true or false: a cashiers check is a check drawn by a bank on itself? |
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| true or false: the bank terminal system is the computer system used in banking offices to obtain and update account information? |
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| true or false: a blank endorsement is only the signature of the payee on the reverse side of the check? |
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| true or false: the inter branch deposit stamp is used on checks accepted in inter branch deposits. |
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| true or false: the purpose of the federal truth in lending act is to improve the consumer's knowledge of credit terms. |
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| true or false: listening and observing are important communication skills |
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| true or false: an example of a restrictive endorsement are the words for deposit only appearing after the customer's signature? |
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| true or false: the federal reserve bank is known as the bankers bank. |
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| true or false: the lower half of the fraction which usually appears in the upper right hand corner on most checks is known as the ABA number? |
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| true or false: when dealing with customers, either in person or on the telephone, your attitude ranks first in order of importance. |
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| true or false: a duplicated stamp is used when a customer requests another record of his deposit in addition to his handbook entry? |
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| true or false: travelers checks are not as safe to carry on tr |
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