Term
| What is the goal of L.E. Communication? |
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Definition
| To generate VOLUNTARY COMPLIANCE |
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Term
| 7 Goals of Tactical Comm. |
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Definition
-Officer safety
-Enhanced professionalism
-decrease citizen complaints
-decrease liability
-lessen stress
-court power & articulation
-increased morale |
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Term
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Definition
- Command Presence
- Verbal commands
- Empty Hand techniques
- control devices
- intermediate weapons
- Deadly Force
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Term
5 Times when words fail
(S.A.F.E.R.) |
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Definition
- Security
- Attack
- Flight
- Excessive Repitition
- Revised Priorities
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Term
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Definition
| When the safety of the officer/s is threatened. |
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Term
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Definition
| When the officer/s or another is being attacked. |
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Term
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Definition
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Term
(SAFER)
E - Excessive Repitition |
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Definition
When all verbal options have been exhausted.
ASK - TELL - MAKE |
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Term
(SAFER)
R - Revised Priorities |
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Definition
Changes in proirities.
(ASSIST THE OFFICER) |
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Term
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Definition
| No mind, disinterested, non-bias. |
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Term
| Where to use personal face |
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Definition
| Home, friends/family, ego is "allowed" |
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Term
| Where to use professional face |
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Definition
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Term
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Definition
| ...two personal faces "collide" |
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Term
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Definition
- Listen
- Empathize
- Ask
- Paraphrase
- Summarize
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Term
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Definition
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Term
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Definition
- Greeting
- ID of Dept
- Reason for stop
- Justification
- Request License
- Request insurance
- Decision
- Close
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Term
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Definition
- Ask
- Set Context
- Present Options
- Confirm
- Act (act, control, transport)
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Term
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Definition
Sir/Ma'am this is what I NEED from you...
This is what NEEDS to happen... |
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Term
5 step hard style
SET CONTEXT
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Definition
Be declarative and rational.
This is the ground you stand on. |
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Term
5 step hard style
CONFIRM |
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Definition
| put positive first; be specific |
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Term
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Definition
Last thing you do before arresting.
(next step is hands on)
ACT, CONTROL, TRANSPORT.
"Sir, is there anything I can do tonight to get you to ____, I'd like to think so." |
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