Term
| Service Strategy Function |
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Definition
| the selection of services a Service Provider will offer to customers |
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Term
| How are services selected? |
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Definition
| provide value to the customer, acceptable cost and risks to the Service Provider, and value can be captured |
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Term
| Service Strategy additional Objectives |
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Definition
| establishment and management of broade policies and standards which govern the way the Service Provider operates |
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Term
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Definition
| SS offers value to the Service Provider and customers through alignment of services with buisnees objectives, value, value is recognized, cost and risks are acceptable |
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Term
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Definition
| a structured and documented justification for the investment in something expected to the deliver value in return an IT Service |
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Term
| Return on Investment/Value on Investment(ROI/VOI) |
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Definition
| return on investment and value on investment |
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Term
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Definition
| services must offer both utility and warranty in order to have value |
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Term
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Definition
| Fitnes of purpose; ability of the service to remove constraints or increase the performance of the customer |
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Term
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Definition
| Fitness for use, the ability of teh service to operate reliably |
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Term
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Definition
| aka assets, are resources and capablities which a Service Provider must allocate in order to offer a service |
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Term
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Definition
| an Asset, raw materials which contribute to a service: money, equipment, time, staff |
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Term
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Definition
| an Asset, include skills, organization, management |
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Term
| Service Portfolio defined |
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Definition
| entire set of services under the management of a Service Provider |
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Term
| Three Service Portfolio Parts |
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Definition
| Service Pipeline, Service Catalog, Retired Services |
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Term
| Stages of services in a Service Portfolio |
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Definition
| under construction, in design, in development, in testing, in operation, retired |
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Term
| Service Portfolio purpose |
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Definition
| help the Service Provider understand how its resources are allocated toward maximizing the value it offers to cusomers in the form of services |
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Term
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Definition
| course of delivering services |
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Term
| Service Strategy Process (4 activites) |
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Definition
| Understand the market, develop offerings, develop strategic assets, prepare for execution |
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Term
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Definition
| understanding the influencing customer demand; unmanaged can be costly and risky |
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Term
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Definition
| User profiles (use will use the service) Patterns of Business Activity (the they use the service over time) |
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Term
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Definition
| means of understanding and managing costs and opportunities associated with services in financial terms; generates data useful for decisions around services |
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Term
| IT Financial Management 3 activities |
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Definition
Accounting (how money is spent) Budgeting (planning)
Charging (securing payment) |
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