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| Abbreviation for AIRCRAFT |
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| Airborne Communications Addressing and Reporting System (Allows Systems Ops to communication with aircraft; reporting arrival and departure times, triggered by set and release of parking brake.) |
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| Refers to rear; generally rear of aircraft-example, the aft cabin jump-seat. |
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| Walkway through center of aircraft (A/C) |
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| Aircraft Operations Standard Security Program; The national standard program for aviation security set by the FAA. |
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| Equipment used to store and transport baggage from the time the bag reaches the bag room |
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| Means of Identifying the routing of a bag to a destination or connecting point. |
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| Motorized Vehicle that pulls baggage carts (maximum of four, airport regulars may be more restrictive). |
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| Motorized vehicle with a moving belt that assists in the loading and unloading of bags onto aircraft (A/C). |
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| The arrival time for an aircraft, the time when the brake is set. |
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| The process of receiving an aircraft, cleaning and preparing it for its next flight, boarding and departure |
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| 3 Baggage Screening Systems; screens bags for explosive devices, this could be check and/or carry-on baggage. Transportation Security Administration (TSA) is in charge of using these systems. |
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| Wall used to separate cabins and separate galleys and lavatories from customers; or the row of seats immediately behind it (Row 1 on JetBlue) |
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| Captain; A crew-member who has met the qualification standards and completed training to perform the duties of Pilot in Command (PIC) |
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| The aircraft interior where customers sit, over-head baggage is stored and galleys and lavatories are located. |
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| Compartment provided in the lower part of the aircraft for checked baggage and cargo. |
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| Cost per Available Seat Mile |
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| Cockpit Access Security System. It's used to verify the pilots who have passed the ncessary background and security checks and therefore cleared to ride in a cockpit jumpseat of another airline, provided they received permission from the PIC and are CASS approved. |
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| Any article, within acceptable size limitations, which is carried on and off the aircraft by the customer. |
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| Code of Federal Regulations. |
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| Block used to stabilize the wheels and prevent any movement of the aircraft or Ground Service Equipment (GSE) when parked. |
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| Contract of Carriage: these are terms and conditions that a customer agrees to upon purchasing ticket. It is the published rules under which the airline operates and details the responsiblity to the customers including the liability of baggage, boarding, baggage acceptance etc. |
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| Company Material; shipment of company supplies and equipment carried aboard our aircraft. |
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| An operational city within the Jetblue network assigned to Flight and Inflight crewmembers as a point of origin and termination for all trips. |
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| Complaint Resolution Official; they handle all customer complains and situations regarding customers with disability and matters pertaining to Rule 382 |
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| Customer Transfer Kit; contains a sling, transfer board and belt. It's used to lift a customer from a wheelchair to an aisle chair or from an aisle chair to an aircraft seat when Customer is immobile or unable to assist themselves. |
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| Crew-members (In-flight or Flight Ops) who are returning from a work assignment. They are usually booked in positive space when available and travel in uniform. Deadheading is used to return to a F/A or a CA to their home base if their trip begins or ends someplace other than their base. |
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| Department of Transportation; US Agency responsible for all forms of transportation. The Federal Aviation Aministration is apart of the DOT. |
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| Explosive Detection System; Used at TSA checkpoint to detect traces of explosives on bags. |
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| Estimated time of Arrival and Departure |
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| Federal Aviation Administration. |
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| Federal Air Marshall; government agent that flies armed to ensure security on flight. |
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| Federal Aviation Regulations; issued by the FAA |
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| Flight Clarification Report; report completed when a delay is taken on a flight. |
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| Flight Information Display Screen; television screen used to display ETA/ETD |
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| Known as the cockpit, where pilot and first officer sit while flying aircraft. |
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| Foreign Object Debris; any object that may present a hazard or may cause damage to an aircraft or crew members on the Airport Operations Area (AOA). |
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| Located at FRONT of aircraft, example-boarding door is in FORWARD cabin. |
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| Kitchen or location on aircraft to stow snacks and catering supplies. |
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| Ground Power Unit; used to give power to aircraft. |
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| Ground Operations; crewmembers below wing or on the ramp. |
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| Ground Security Coordinator; trained crewmembers with responsibility for ensuring all station security procedures are followed. |
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| Ground Service Equipment; equipment used to service aircrat (belt loads, baggage tugs, heat cart). |
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| Aircraft parked someplace other than gate or hanger. Aircraft not being used for a period of time are given a parking space and secured. |
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| Hazardous Materials or Dangerous Goods. |
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| Human Remains (transported as cargo in a casket). |
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| Irregular Operations; example- widescale delays, or disruption in schedules. |
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| Inflight Security Coordinator |
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| Jetblue Documents; used to maintain all JetBlue Airways manuals and support documentation. Housed on the JetBlue Network. |
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| Mobile walkway which connects the terminal to the aircraft. |
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| Small fold-down seat on the aircraft used by inflight crewmembers. Spare jumpseats are available for Crewmembers when pass riding. |
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| Crewmembers or Jetblue personnel authorized to travel on company business and have priority over all pass riders. |
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| Infants from the age of three weeks up to their second birthday, who sits for free on the lap of an adult customer. |
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| (T-line) Painted Line on ramp area, used to guide aircraft into the gate. |
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| Percentage of seats filled with customers for flight; example- if aircraft holds 100 and 96seats are sold, it has a 96% load factor. |
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| Enroute connecting customer/baggage who does not board a flight in which they were designated because of delayed arrival of incoming flight. |
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| JetBlue employee, dependent or authorized persons travelling on a company buddy pass, interline agreement, a crewmember's family, dependent or significant other travel benefits. (non-rev) |
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| Passengers or Customers on flight |
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| Pre-Conditioned Air hot or cold provided to aircraft by ground service equipment (GSE) |
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| Pilot in Command; could be Captain or designated First Officer |
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| Passenger Name Record; reservation number or record locator. A computer generated confirmation code created for customer once reservation is confirmed in system. |
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| Positive Passenger Bag Match; used for international flights only. If an international customer misses their flight, their bag must be removed from aircrat prior to departure. |
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| Personal Protective Equipment; ear plugs, steel toe boots/shoes, knee pads. Items used by crewmembers from the hazards of the operation. |
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| Courtesy extended to customers who wish to board in advance of general boarding. Recommended for customers in wheel chairs, traveling with infants under the age of two or anyone who needs additional time to board. |
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| Motorized Vehicle used to push the aircraft onto the taxiway or to a position where the aircraft can taxi to the taxiway. |
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| Action when an aircraft is pushed backward from gate by utilizing the push-back tug to move onto the taxiway. |
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| Revenue per Available Seat Mile |
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| When the aircraft (A/C) movies up (rises) and/ or lowers (settles) due to the weight of the customers, baggage and fuel being loaded onto/ or unloaded. The aircrat rises during deplaning and settles during enplaning. |
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| Remain OverNight. An aircraft which comes into a BlueCity but is not scheduled to go back out. |
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| Strip of concrete on which the aircraft lands and take off in the Airport Operations Area (AOA). |
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| Safety Concern Report; filled out whenever there is a safety concern in regards to the operation. |
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| Security Identification Display Area; area of AOA that requires security training and identification displayed for access. |
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| Boarding without an announcement and before the preboarding is made. LEO, deadheadingg crewmembers and customers who will need to be assisted from the jetbridge to aircraft are allowed to silent board. FAM may opt for Silent Boarding |
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| Permission to preform one landing or take off at one of the four national slot-controlled airports (ORD-Chicago, DCA-Ronald Reagan Washington, LGA-LaGuardia, JFK-John F Kennedy NYC). Slots are controlled by the FAA |
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| Station Operations Manual; Reference guide for Customer Service Procedures located in JBDOCS. |
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| Special Services Request; This refers to a code attached to a customer's reservation indicating that the customer's requiests special assistance, such as WCHR or indicate special circumstances, such as an Unaccompanied minor or LEO. |
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| Period in which aircraft begins to move forward on it's own power. |
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| Ramp/Tarmac area, which is used by all aircraft when moving to runway or to ramp area. |
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| Equipment used to connect the Pushback tug to aircraft in order to push or tow aircraft. |
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| Transporation Security Administration; Goverment Agency Responsible for security relating to civil aviation, maritime, and all other modes of transportation. |
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| Unaccompanised Minor; child from age 5- last day of 13birthday (under 14 years old) who is traveling alone. |
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| Ground Service Equipment used to service the potable water on the aircraft. |
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| Ground Ops Crew meber who walks beside the aircraft to watch for traffic and to protect the wing. Keeps their eyes on Marshaller or Pushback Driver for any communication that is needed. |
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| Zulu Time, Greenwich Mean time, Universal Time clock. Standard time against which time zones are measured so the pilot flying between time zones can use one of the standard time. |
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