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test 1
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40
Management
Undergraduate 3
02/12/2013
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Term
organization
 Definition
group of people working together in a coordinated fashion to achieve a goal or set of goals
Term
what is management?
 Definition
ability to plan, organize, lead and control human technical, physical and financial resources to achieve a goal in an efficient and effective manner
Term
Functions of management
 Definition
planning, organizing, leading and controling
Term
planning
 Definition
involves determining an organizations goals and prioritizing systems and methods to get there
Term
organizing
 Definition
grouping of activities
Term
leading
 Definition
ability to get the organization (people) to work towards a goal
Term
controlling
 Definition
keeping the organization on task-keeping them focused on goals
Term
upper level management
 Definition
have to have complete control of the organization. role: come up with strategy for the organization that fits the environment if they fail the entire survival of the organization is at stake
Term
mid level management
 Definition
largest group in any organization. group targeted first when it comes to lay offs. (easy to lay off bc they can be replaced easily by a lesser paid person who does more work). They convey orders from upper management to lower management
Term
lower level managers (front line managers)
 Definition

supervise and coordinate day to day activities with employees and customers. duties: scheduling, solving customer conflicts, meeting customer needs, etc

 
Term
contribution complementary model (european)
 Definition
men and women are different. we each bring unique aspects of ourselves to the organization. men are better than women at some things while woman are better than men at others. each should be rewarded according to their talents.
Term
equality model
 Definition
men and women are exactly equal. we should be judged in terms of numbers. who has the higher number at the same task gets the rewards.
Term
lower level management %
 Definition
62% women, 58% men companies overall
Term
mid level management %
 Definition
women 28%
Term
upper level %
 Definition
7.2% women, when you take out organizations that are female based the number becomes 1.4%
Term
5 things about a managers job that differs
 Definition

1-level (upper, mid)

2-private vs public, profit vs non profit(non profit is more difficult)

3-the size matters-the larger the organization the more you have to oversee

4-national boundaries

5-industry

-stable (cutting costs) vs unstable (finding revenues)
Term
nepotism
 Definition

favortism granted to relatives regardless of merit

U.S-negative thoughts towards it

latin america- 1/4 of profits walk out the door

-what is acceptable in U.S may not be in other countries

 
Term
managerial challenges
 Definition

1.manage for competitive advantage-staying ahead of the competition through innovation, responsiveness, quality and effciency 

2.managing diversity

3. managing for globalization (driving down prices w/ economy of scale) outsourcing allows companies to cut costs and develop revenue in new markets

4. technology

5. ethical behaviors-unethical will hurt you

6. happiness-our generation is different than generation x and baby boomers

 

 
Term
types of managers (4)
 Definition

1-functional, responsible for major activity

2-general-many activities

3-line manager, anything that contributes directly to the bottom line. ex-operations

4-staff manager responsible for support, ex-HR manager
Term
Manger skills
 Definition

1. technical skills-ability to do the job, only really counts for first promotion

2. interpersonal skills-ability to communicate and work well with others

3-conceptual skills-ability to see the big picture

4-diagnostic skills-ability to identify, react, analyze and solve problems

5-political skills-ability to achieve your position by building a power base and establishing the right connections (most prevelant when there is least at stake)

 
Term
managers salaries
 Definition

-lower- a lot of lowballing 32-35

middle-90-230

upper-level-600-12 mill

  • many exceptions, some CEOS work for a dollar
Term
management is built on what disciplines
 Definition
anthropology, psychology, sociology, political science, philosophy, math, statistics, communications, medicine
Term
you get managment skills through
 Definition

education and experience

 
Term
drawbacks to experience
 Definition

harder to move up-requires passion and talent

tend to use those w/ experience to train those that are educated

 
Term
drawbacks to education and no experience
 Definition

getting the first job is tough, education seems necessary for middle management

education is  a better investment of time and money
Term
why is management such a young science?
 Definition
  1. no big organizations in 1800s worthy of doing research
  2. management was assumed to be a part of economics
  3. partts of management were thought tot be a social science
Term
the hawthorne studies
 Definition
study on the influence of light on productivity
Term
hawthorne effect
 Definition
employees work harder if they receive added attention. people act differently if they know they are being watched
Term
human relations movement
 Definition
better human relations. could increase worker productivity-people respond to their environment. if workers are satisfied they will increase their productivity. happy workers lead to high performance...but never proven
Term
organizational behavior
 Definition
where people and organizations intercept
Term
organizational behavior (6 things)
 Definition

1. the nature of people-people are fundamentally different

2. everbody has a perception-people see the world very differently

3. the whole person is hired-health problems, children, the jealous bf

4. motivational behavior-people are motivated by what they want, and people want different things, find out what they want.

5. a desire for involvement-self efficacy. a belief that we can complete a task

6. the value of a person- a person is not a machine
Term
triple reward system
 Definition
  1. people have a place to work
  2. organization wins for people working for them
  3. society benefits
Term
human resources approach
 Definition
focuses on employee growth opportunity-give them opportunity and they will grow
Term
process approach
 Definition

break management down into fundamental processes

  1. planning
  2. leading
  3. organizing
  4. controlling
Term
contingency approach
 Definition
different behaviors will be successful in different environments
Term
productivity approach
 Definition

tries to bring management down to its bottom line by series of equations

  1. knowledge x skill=ability
  2. attitude x situation=motivation
  3. ability x motivation=potential human preformance
  4. human perf. x organization resources=organization productivity
Term
quantitative approach
 Definition

all about numbers

  1. linear programming, how you can improve resource allocation
  2. work scheduling
  3. EOQ-economic order quantity, optimum level of inventory
Term
systems approach
 Definition
all parts of the organization interact in a complex relationship-integrated and interrelated perts makeup a whole
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