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Understanding Business Ch. 14
RCC BUS 10. Nickels
36
Business
Undergraduate 1
01/31/2014

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Cards

Term
Define: Value
Definition
Good  quality at a fair price. When consumers calculate
the value  of  a product, they look  at  the benefits and then subtract  the  cost to see  if  the benefits exceed the costs
Term
Best way to compete in global market
Definition
Establish value
Term
Define: Distributed  product  development
Definition
Handing off  various parts of  your innovation  process-
often  to  companies  in other countries .
Term
Define: total  product  offer
Definition
Everything  that  consumers evaluate when deciding whether  to  buy something; also  called a  Value  package.
Term
Define: A Product Line
Definition
A group  of  products  that are physically similar  or are intended for a similar market.
Term
Define: Product Mix
Definition
the  combination  of  all  product  lines offered  by  a
manufacturer
Term
Define: product differentiation
Definition
The  creation  of  real or perceived product differences.
Term
Define: convenience goods and services
Definition
Products  that  the consumer wants to purchase frequently  and  with a minimum  of  effort.
Term
Define: shopping goods  and services
Definition
Those products  that  the consumer buys only after
comparing value, quality, price,  and  style from a variety  of  sellers.
Term
Define: specialty goods and services
Definition
Consumer products with unique characteristics  and brand identity. Because these products are perceived as  having  no  reasonable substitute, the consumer puts forth a special effort to purchase them.
Term
Define: unsought  goods and services
Definition
Products  that  consumers are unaware  of,  haven't
necessarily thought  of buying,  or find  that  they need to solve  an unexpected problem.
Term
Define: industrial  goods
Definition
Products used  in  the production  of  other products. Sometimes called business goods or  B2B  goods.
Term
Define: Installations
Definition
major  capital  equipment  such as  new  factories  and  heavy  machinery
Term
Define: Capital Items
Definition
expensive  products that  last  a  long  time
Term
Define:  Accessory  equipment
Definition
capital  items  that  are  not  quite as  long-lasting  or  expensive  as  installation
Term
Packages  must  perform  the  following  functions:
Definition

1.  Attract  the  buyer's  attention.


2.  Protect  the  goods  inside,  stand  up  under handling  and  storage,  be tamperproof,  and  deter  theft.


3.  Be  easy  to  open  and  use.


4. Describe and give information about the contents.


5.  Explain  the  benefits  of  the  good  inside.


6. - Provide  information  on  warranties,  warnings, and  other  consumer matters.


7.  Give  some indication of price, value,  and uses.

Term
Fair  Packaging  and  Labeling  Act
Definition
passed  to  give  consumers  much  more  quantity and  value  information  on product  packaging.
Term
Define: Bundling
Definition
Packaging strategy which  combines  goods  and/or  services for a single price
Term
Define: Brand
Definition
a  name,  symbol,  or  design that  identifies the  goods  or  services  of  one  seller  or  group  of sellers  and  distinguishes  them from  the  goods  and  services  of  competitors
Term
Define: Trademark
Definition
a  brand  that  has  exclusivelegal  protection  for   both  its  brand  name  and  its design.
Term
manufacturers'  brands

 

vs.

 

Dealer Brands
Definition

represent  manufacturers  that  distribute  products  nationally

Ex:Xerox,  Kodak, Sony,  and  Dell,  for  example.

 

Dealer  (private-label)  brands are products  that  don't carry the  manufacturer's name buy carry a distributor or retailer's name instead. Kenmore  and Diehard are  dealer brands sold by Sears

Term
Define: Generic Name
Definition
the  name  for a whole  product  category
Term
Define: Generic Goods
Definition
nonbranded  products  that  usually  sell  at  a sizable discount  compared  to  national  or  private-label  brands
Term
Define: Knockoff Brands
Definition
illegal copies  of  national  brand-name  goods
Term
Define: Brand Equity
Definition
the  value of the brand name and associated symbols
Term
Define: Brand Loyalty
Definition
the  degree  to  which  customers are  satisfied, like  the  brand,  and  are  committed  to  further  purchases
Term
Define: Brand Awareness
Definition
how  quickly  or  easily a given  brand  name comes  to  mind  when  someone  mentions  a  product  category
Term
How to erode brand name
Definition
when  companies  tried  to  boost  their  short-term performance  by offering  coupons  and  price discounts  to  move  goods  quickly
Term
Define: Brand Associaton
Definition
linking  of  a brand  to  other  favorable images, like famous  product  users, a  popular  celebrity,  or  a  particular  geographic  area
Term
Define: Brand Management
Definition
A manager who  has  direct responsibility for one brand or one product line; called a product  manager in some firms.
Term
Define: Product  screening
Definition
reduces  the  number  of new-product  ideas  a  firm  is  working  on  at any  one  time  so  it  can  focus  on  the  most promising.
Term
Generating New Products Process
Definition

Idea Generation

 

Product Screening

 

Product Analysis

 

Development

 

Testing

 

Commercialization

Term
Define: Product Analysis
Definition
making  cost  estimates  and  sales forecasts  to  get  a feeling for  the  profitability of  new-product  ideas
Term
Define: Concept Testing
Definition
Taking a product idea to consumers to  test  their reactions
Term
Define: Commercialization
Definition
Promoting  a product to distributors and retailers  to get wide distribution, and developing  strong advertising and sales campaigns to generate and
maintain interest in the product among distributors and consumers.
Term
4 stages of product life cycle
Definition

 introduction
growth

maturity
decline

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