Term
| What is the biggest surprise for first-time managers? |
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Definition
| Policies, prcedues, lack of funding, need to build networks and communication. |
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Term
| What is the theme of the book? |
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Definition
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Term
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Definition
| Getthing things done through people. Process of getting desired results through effective utilization of human and material resources. |
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Term
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Definition
| Person who gets things done through their organizations. They are the executive function of the organization, responsible for building and coordinating an entire system rather than performing specific tasks. |
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Term
| What three ingredients are always in management? |
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Definition
1. People who are utilizing resources.
2. It's an ongoing process.
3. It involves goals and objectives. |
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Term
| Identify and discuss the common resources available to assist managers. (There are 10.) |
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Definition
1. Human resources
2. Personal skills (Communication)
3. Information
4. Technology
5. Money
6. Equipment, other physical capital
7. Land
8. Experience
9. Networking
10. Other organizations |
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Term
| Identify and discuss the four functions of management. |
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Definition
1. Planning - Selecting goals and ways to attain them.
2. Organizing - Assigning responsibility for task accomplishment
3. Leading - Using influence to motivate employees
4. Controlling - Monitoring activities and making corrections.
3. Leading
4. Controlling |
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Term
| Explain the difference between efficiency and effectiveness and their importance for organizational performance. |
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Definition
| Efficiency deals with the amont of resources used to reach an organizational goal, whereas effectiveness is the degree to which an organization achieves a goal. They are important because they are used to achieve performance. |
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Term
| Discuss the reasons why some corporate managers have failed in their job. |
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Definition
1. Don't listen to customers
2. Misinterpret signals from the marketplace
3. Can't build a cohesive team with trust and respect
4. Can't execute a strategic plan.
5. No thinking outside the box. |
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Term
| What issues should prospective managers consider before embarking on a management career? |
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Definition
1. It's a lot of work.
2. You'll have to supervise former peers.
3. You'll be responsible for others.
4. You'll be caught in the middle of employees and upper management. |
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Term
| Is an administrator a manager? Why or why not? |
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Definition
| Yes--they perform all four functions of management. |
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Term
| Identify and discuss the key key managerial roles. |
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Definition
1. Monitor: Seek and receieve information, scan periodicals and reports, maintain personal contacts
2. Disseminator: Forward information to other organization members, send memors and reports, make phone calls.
3. Spokesperson: Transmit informatiion to outsiders through speeches, reports, memos.
4. Figurehead: Perform ceremonial and symbolic duties such as greeting visitors, signing legal documents.
5. Leader: Direct and motivate subordinates, train counsel, and communicate with subordinates.
6. Liaison: Maintain informative links both inside and outside the organization. Use email, phone calls, and meetings.
7. Entrepreneur: Initiate improvement projects, identify new ideas. Delegate responsibility to others.
8. Disturbance handler: Take corrective action during disputes or crises; resolve conflicts among subordinates, adapt to environmental cues.
9. Resource allocator: Decide who gets resources; schedule, budget, set priorities.
10. Negotiator: Represent department during negotiation of union contracts, sales purchases, budgets; represent departmental interests |
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Term
| How might the role of a manager in a small business or nonprofit organization differ from a corporate manger's role? |
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Definition
| Their roles as spokesperson and entrepreneur are more important. Also, mangers in nonprofits direct efforts toward making a social change rather than making a profit. |
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Term
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Definition
"A social entity that is goal-directed and deliberately structured."
1. Made of 2 or more people
2. Designed to achieve some outcome such as making a profit.
3. The tasks are divided, and responsibility for their performance is assignemed to organization members. |
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Term
| Discuss characteristic of the new workplace and the new management competencies needed to deal with today's turbulent environment. |
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Definition
| The new workplace is digital, its work virtual and flexible, and its workforce empowered and diverse. Management competency is now more empowering, working more in teams, and collaborative. |
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Term
| Which five leadership skills will help managers deal with turbulent times, crises, and unexpected events? |
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Definition
1. Stay calm
2. Be visible
3. Put people before business
4. Tell the truth
5. Know when to get back to business |
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Term
| Explain the difference between a "learning organization" and an "adaptive organization." |
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Definition
| In a learning organization, members are always learning new things as they identify and solve problems. As these things occur, the org. is prone to changes for the better. |
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Term
| How will technology continue to change the function of management? |
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Definition
| More international collaboration (and the innovation that comes with it). More customer segmentation. More consumer ethnography and corporate blogs. |
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Definition
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Definition
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Definition
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Definition
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Definition
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Definition
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Definition
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Term
| Three types of management? |
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Definition
Classical
Behaviorial
Modern |
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Term
| Three theories of classical management? |
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Definition
1. Scientific Management
2. Administrative Management
3. Bureaucratic Management |
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Term
| Pioneers of Scientific Management? (2) |
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Definition
Taylor - Time Studies (How much in what time?)
Gilbreths- Motion |
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Term
| Pioneers of Administrative Management? |
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Definition
1. Fayol: F of M
2. Mollett: Profit Sharing + Coordination |
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Term
| Pioneer of Bureaucratic Management? |
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Definition
| Weber- Bur. needed for eff. org. |
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Term
| Important moments in Behavioral Management? (3) |
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Definition
1. Hawthorne Studies
2. Maslow's Hierarchy of Needs
3. McGregor's Theory of X+Y |
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Term
| Pillars of Modern Management? |
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Definition
1. Contingency Management
2. Systems Approach. |
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Term
| How to create awareness for your product: |
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Definition
1. Mail
2. Outbound telemarketing
3. Public relations
4. Use directories (online or print)
5. Going to trade shows
6. Going to a webinar
7. Bundling |
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Term
| What is marketing research? |
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Definition
| The systematic gathering, recording, and analysis of data about problems relatied to the marketing of goods and services. For marketing research to be valid, the researcher needs to be objective. |
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Term
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Definition
Has already been collected by someone eles for some other purpose.
2. Cheap to gather.
3. You don't have to print questionaires.
4. You don't have to process data
5. You can gather in much less time
6. For gov't info, you can check corporate profitability.
CONS:
1. Problems with definitions and terms
Should:
1. Who collected the data?
2. Get a collecton of the methodology and how they pick the sample.
3. Ask to see the questionaires. |
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Term
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Definition
1. Much more expensive
2. Should decision why you're collecting the data
3. Decide what we need to know to solve the problem
4. Select sample
5.Define the population
6. Pull a sample from that population
7. Do you want to use a probability or non-probability sample? (Probability sample has known, non-zero chance of finding)
8.Over half of all samples are probability
9. You have to select field workers
10. Analyze the info. (software can sometimes do it)
11. Any research question can be tackled: questionaire, can test knowledge, cdan ask for opinions, can get very good at getting your motivations, ask future intentions. This is less costly than doing observations.
12. Problem is the unwillingness of people responding.
13. Results in non-response bias--do their views reflect the views of those who responded
14. Interview can affect results.
15. People might say what's politically correct
16. Phone: people more brief, less personal
17. Personal interview--we talk one on one. We can use visual aids.
18. People prefer personal interviews
19. I can probe for more info.
20. If it's door to door, sometimes people don't answer.
21. |
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